United Airlines are doing their utmost to divide public opinion on them from ‘bad’ to ‘downright despicable’. A thirty-second video emerged yesterday of a male passenger being dragged off one of their flights, kicking and screaming and sporting a bloody nose.
This incident was in full view of the other passengers and several security personnel carted him off while passengers voiced their anger and horror at such a thing.
Where do I start with this mess?
Firstly, United overbooked this particular flight and then realised that they needed four seats to accommodate members of their cabin crew because they needed to get to their next flight. Oh, so sod the other passengers who want to get somewhere. The cabin crew asked for four passengers to give up their seats. When they refused, they played ‘eenie meenie miny mo’ and forced them to give up their seats.
United have a lot of nerve. It was their fault that the flight was overbooked and they wanted passengers to pay the price for their cost-and-corner cutting. Why should they? If they are so desperate to get their staff from A to B, use the CEO’s private jet, dammit.
Everyone I know who has seen the video had the same reaction: sheer disbelief. They can’t believe that if they go on a plane, they could go through the same thing and be treated as less than human for something that was not their fault.
The passenger in question is a doctor- he could have been on his way to perform life saving surgery, plus…HE’S A DOCTOR. I’d rather he stayed on the flight and got to his destination and saw his patients than the airline staff. Couldn’t United have called on other staff members to stand-in? A big old airline like that had no extra cover for four people? Come off it.
United Airlines gave the go-ahead for security to treat the man lower than a dog- and then had the nerve to defend it! The passenger booked and paid for his seat in good faith, checked in, had his luggage in the hold and was all buckled up and raring to go. His journey ended with him being dragged off a plane and into the world’s spotlight. A paying passenger was treated like a criminal. I could understand if he committed a criminal act but all he did was (rightly) refuse to give up the seat he paid for to accommodate United Airlines’ foolishness.
In the last few hours, the CEO of United Airlines said sorry for the ‘truly horrific’ incident. It took him long enough.
This was a disgraceful incident, no matter which way you look at it. I hope the passenger sues United Airlines for every penny because they have behaved in a shockingly callous way and shown that they clearly have no regard for their customers.